What Customers Really Want

Most business owners believe that their customers want “quality products, best value and great customer service.” according to Geoffrey James with Inc.   James writes in Customers Have 7 Hidden Desires,  that although they do want quality, value and customer service, the following things are truly what they want.

stockimages freedigitalphotos.net

stockimages
freedigitalphotos.net

  1. Customers want to feel important – they want to know that they matter to you
  2. Customers want to be appreciated – they want to feel that you truly want to sell to them and that you will put the customer first.
  3. Customers want to talk about themselves – Focus on the customer, not the business owner
  4. Customers want success and happiness – they want to feel like you are helping them meet their own goals

To read the entire article and the other customer desires go to http://www.inc.com/geoffrey-james/customers-have-7-hidden-desires.html

 

 

 

 

Advertisements
This entry was posted in Customer Desires and tagged , , , , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s